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After You've Bought

One of our principles is that we don't just deal with bricks and mortar. Likewise, our business with you doesn't end when you complete your purchase and move into your new home.

Our customers are really important to us. We want you to enjoy living in your home and we'll work hard to help you do so.

L&Q new home warranty, peace of mind in your new home

The L&Q new home warranty lasts for two years from the date of legal completion* and covers items not included in the NHBC Buildmark cover. For that period, we guarantee items supplied as part of your new home, covering defects caused by faulty workmanship or materials.

Whilst our warranty covers everything we have built and supplied in your new home, there are conditions and you are obliged to carry out your own maintenance on your home, fixtures and fittings.

*Applies to properties that have completed after 1st October 2013. 

Useful information

If you've bought, part-bought or rented a home from L&Q, then you'll find plenty of useful information here on how to get the best out of our services.

You can find information on:

We've also got answers to your frequently asked questions, and a complete list of our useful information leaflets.

If there is anything that we've missed, please contact us with your query.