Where does my rent go?

Your rent is used in the following ways:

• To pay for repairs and maintenance
• To manage your housing service
• To repay money borrowed to build or modernise your home

Service Charges
Some residents pay service charges as part of their rent - this is to pay for services like caretakers and communal lighting. Your tenancy agreement will tell you if you pay a service charge.

How much will my rent be?
Visit this link for more details

Most residents are known as assured tenants. Those paying a 'secure rent' are those whose tenancy started before January 1989. 35% of L&Q residents hold secure tenancies. The rent figures above include rent and service charges.

Rent Increases
A resident's assured rent can only be increased once a year and L&Q will give the resident at least one month's written notice of any increase and raise the rent to the appropriate level under the rent policy.

Rent & Service Charge Feedback
Please contact your Revenue Officer if you experience any problem with your rent or service charges.

Managing your tenancy & rent account

London & Quadrant Housing Trust has over 30 years experience providing housing management and is the largest social landlord in the South East. Our services are split into three Regional Divisions. Each division has a Revenue Team and a number of Tenancy Services Teams.

Every single resident is assigned a Tenancy Services Officer and a Revenue Officer. Though based in separate teams, they will work together.

Revenue Officers are responsible for the management of your rent account. Contact them if you have enquiries about:

• Making your rent payments
• Rent arrears
• Claiming housing benefit and other benefits
• Help with general debt problems

Tenancy Service Officers are responsible for the management of all other tenancy issues. Contact them if you have enquiries about:

• Transferring to another L&Q home
• Property exchanges
• Neighbourhood problems
• Decorating your home
• Improving your home
• Putting you in touch with the right people to help with other enquiries

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