Make a complaint

London & Quadrant aim to provide a high quality service, but accept that from time to time mistakes may occur. We want to resolve your complaints quickly and also use the information as a way of identifying where our service can be improved.

Who can use the complaints procedure?

Anyone who receives a service directly managed by L&Q. It is also open to anyone acting on your behalf, for example residents' associations, MPs or Citizens Advice Bureau.

When should I use the complaints procedure?

If you are unhappy with the service provided, you need to contact either your local office or the team at the Customer Service Centre who you usually deal with.

If you are not sure who to contact, call free on 0800 0156 536 to find out.

If you remain unhappy you can then make a complaint through our customer relations team, an independent team within L&Q who manage the complaints process.

Contact the Customer Relations Team.

By writing to the following address:

Customer Relations Team
L&Q Group
PO Box 194
Sidcup,
Kent, DA15 0AJ

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