Your questions answered

Which works could be included?

These come under four categories:

• Reactive maintenance includes all emergency, urgent and routine day to day repairs.
• Cyclical external decorating of your home, including any shared hallways, staircases and communal areas where applicable. We offer a choice of colours for front doors. Minor external repairs will be done before decorating
• Renewal or major work to the outside of your home. This could be to roofs, walls, windows and other parts of the structure, or estate paths, walls and fences. We also include internal work such rewiring, central heating and lifts.
• Improvements, such as door entry systems, security lighting and the estate environment.
  

After the works are complete will I have to pay more rent?

No. This is covered in the amount you already pay.

Will I be given notice before any work starts?

Yes. If your home is included in the programme you will be told some time before the work is planned. Nearer the time you will be consulted and given more detailed information.

Who will do the works?

Our contractors’ track record is checked before we use them. This ensures they are professional and behave in an appropriate manner. All are signed up to our Contractors’ Charter.

Will my property be secure during the work?

Every precaution is taken. For example, if scaffolding is used, ladders from the ground floor will be removed at the end of each day.
However, we strongly advise you to notify your home contents insurers that scaffolding is to be erected. If you don’t this could affect any insurance claim.

Will I have to have the works done?

Generally yes. However, if it is major work inside your home and you have special circumstances, please discuss these with us.

Who should I speak to if I have any queries?

You will be given the name and address of the contractor as well as who to contact at L&Q.

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