Compensation for repairs

Below is a list of all the repairs that qualify under this scheme. The cost of the repair must not be more than £75 (excluding VAT)

You will not be entitled to compensation if you have refused access to a contractor or if the repair is one for which you might have to pay.

• Total loss of electric power
• Partial loss of electric power
• Unsafe power or lighting socket or electrical fitting
• Total loss of water supply
• Partial loss of water supply
• Total or partial loss of gas supply
• Blocked flue to open fire or boiler
• Total or partial loss of space or water heating from 1 November to 30 April
• Total or partial loss of space or water heating between 30 April and 1 November
• Loss or partial loss of space or water heating where no alternative heating is available
• Blocked or leaking foul drain, soil stack or toilet pan (when no other working toilet in the house)
• Toilet not flushing (when no other working WC in the house)
• Blocked sink, bath or basin
• Tap which cannot be turned
• Leaking from water or heating pipe, tank or cistern
• Insecure external window, door or lock
• Loose or detached banister or hand rail
• Rotten timber flooring or stair tread
• Leaking roof
• Door entryphone not working
• Extractor fan in internal kitchen or bathroom not working

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