Rent arrears

If you get into rent arrears with your rent and fail to clear the debt or come to an agreement acceptable to us, we have the right to take you to court and seek eviction. The steps to eviction are given below and are used as a last resort.

You will receive a Notice of
Seeking /Requiring Possession
or a Notice to Quit
If you do not repay the debt you will receive a possession summons giving a date for a hearing at the county court.
If the debt is not cleared in full then the court can either make an Outright Order or Suspended Possession Order, if you do not repay the debt after a Suspended
Order you will receive a Warrant of Possession with an eviction date.

You should contact the revenue team straight away if you get into arrears. Revenue officers in the department are responsible for all aspects of the rent and arrears recovery service.

Their details are :
Marlowe House Revenue Numbers:
North Thames Region – 0208 308 6090
South West Thames Region – 0208 308 6080
South East Thames Region – 0208 308 6060

Customer Service Centre
Marlowe House, 13th Floor, 109 Station Road,
Sidcup DA15 7ET
London & Quadrant Supported Living (north) – 020 8532 4060
London & Quadrant Supported Living (south) – 020 8297 7100

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Comments

From: barbara cook November 13, 2006

it would be great to be able to access our rent accounts on line.it would make life so much easier and allow people to keep a check on any arrears . my wages are not regular so i am not able to do direct debit.I pay my rent when i get paid , i find it very hard to keep track with just a swipe card.The old rent book system was better...

Reply from: L&Q

thank you for your comments.
We are currently upgrading our current rent account computer system. Once this is completed we aim to link it to a secure website so that residents can both pay online and view their account online. This will hopefully be completed in 2008.

Rent arrears

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