The maximum compensation you can claim is £50. It is calculated as £10 plus £2 for every day the repair is not completed following the second deadline.

It is up to you to make a claim if you think you are entitled to compensation and you must make the claim in writing.

You will not be entitled to compensation if you have refused access to a contractor or if the repair is one for which you might have to pay. 

Things that qualify for compensation

Below is a list of all the repairs that qualify under this scheme. The cost of the repair must not be more than £75 (excluding VAT)

You will not be entitled to compensation if you have refused access to a contractor or if the repair is one for which you might have to pay.

  • Total loss of electric power
  • Partial loss of electric power
  • Unsafe power or lighting socket or electrical fitting
  • Total loss of water supply
  • Partial loss of water supply
  • Total or partial loss of gas supply
  • Blocked flue to open fire or boiler
  • Total or partial loss of space or water heating from 1 November to 30 April
  • Total or partial loss of space or water heating between 30 April and 1 November
  • Loss or partial loss of space or water heating where no alternative heating is available
  • Blocked or leaking foul drain, soil stack or toilet pan (when no other working toilet in the house)
  • Toilet not flushing (when no other working WC in the house)
  • Blocked sink, bath or basin
  • Tap which cannot be turned
  • Leaking from water or heating pipe, tank or cistern
  • Insecure external window, door or lock
  • Loose or detached banister or hand rail
  • Rotten timber flooring or stair tread
  • Leaking roof
  • Door entryphone not working
  • Extractor fan in internal kitchen or bathroom not working