Get in touch with us online
The quickest way to let us know about most things is by submitting it online. Here, you’ll find access to our most popular forms and services.
Useful information
We'll need to know a few more details before you access our online forms for repairs, antisocial behaviour and complaints. This information helps make sure that we’re providing the best service to support your needs.
Useful information
You'll need to log in to MyAccount to report a repair or antisocial behaviour. This extra step helps make sure that we’re providing the best service to support your needs.
Report a repair
Report antisocial behaviour
Make a complaint
General enquiries
Press enquiries
Compliments and feedback
Report an issue with your online account
Register a pet dog
Request a Thames Water refund
Other ways to get in touch
If you need further help, please contact our customer service centre by calling 0300 456 9996 – Monday to Friday from 8am to 6pm (excluding bank holidays). Outside these hours, we operate an emergency-only service.
Location set
You can change the location near the bottom of the page