Being open and transparent is at the heart of L&Q's work. We believe in reporting our actions, spending and performance openly and transparently to our residents and other stakeholders. We publish information about how we perform, what we spend and how we are governed so that anyone who has an interest in our work can hold us to account.

In this section

Financial statements

We publish financial statements in summer each year.

Financial statements


Delivering value for money

We are committed to providing an efficient, cost-effective service to our residents. That includes making efficiency savings each year.

Delivering value for money


Our performance

We review our performance continuously, focusing in particular on improving the services that our residents tell us are the most important to them.

Our performance


Decision making and governance

We work to respond to local needs. Our board, executive team and staff are open about how we make decisions and oversee the process.

Decision making and governance


Staff salaries

We publish details of the salaries paid to our staff including the Chief Executive, Chairman and board members.

Staff salaries


Investors

Information for people who invest or wish to invest in L&Q.

Investors


Residents' annual reports

Every year we report on L&Q performance and key facts in our annual report for residents.

Residents' Annual Reports


Customer service charter

Our customer service charter is a set of commitments we make to residents about the services we provide and how well we perform.

Customer service charter